Appointments

For urgent medical concerns please telephone first and speak to a receptionist. When you ring us, our staff will ask you some questions to determine your condition.  All reception staff have been trained to care navigate and will ask about the reason for your appointment. These questions help us to determine the best action to take but also helps protect our staff and other vulnerable patients.

If appropriate, you may receive a call back from a GP or be given other relevant advice. 

We operate a telephone triage system for all appointments with a GP. Urgent appointments are for acute medical issues rather than ongoing conditions as we are unable to offer a specific GP.

When requesting a specific GP we may not always be able to offer you an appointment with a GP of your choice. 

All consultations are triaged by telephone. These may be made by telephoning reception. Please make a separate appointment for each person. The GP will ring twice and if unanswered you will have to re-schedule the appointment.  

After triage and an appointment has been made for you to attend the surgery if you are delayed or unable to keep your appointment, please inform us as soon as possible as appointments are in great demand and someone else could be seen in your place.

We try to run to time as far as possible. Inevitably, an appointment can run over time, so please bear with us if you have to wait. Emergencies have priority at all times.

Will be by telephone triage firstly.  Face to Face appointments will be with whichever doctor is on duty. Please telephone the surgery as early as possible if you need to be seen on the same day.

Due to limited Appointments with the treatment room you may not be seen if you are more than 10 minutes late.

Morning surgeries are generally held between Monday - Friday, 9.00 - 11.30am.

Afternoon surgeries are generally held between Monday - Friday, 3.00 - 5.30pm.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can:

• Call the surgery on 028 7082 9558 between 9:00am and 17:30pm
• Some appointments ( Smear Clinics and Adult Vaccination Clinics can be cancelled using Patient Access

Please attend your appointment on time, if you are late you may not be seen.

If you are not seen you will have to rearrange your appoinment.

If you are too ill or frail to get to the surgery, and need a visit at home, please ring the surgery before 10.30am if possible.

The receptionist will ask you for a few details to allow the doctor to assess the need and urgency of the case. This allows us to act appropriately.

Remember the doctor can see three or four people in the surgery in the time it takes to do one home visit.

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable - these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.