Policies

Access to Medical Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients can request to view their medical records.  Such requests are made through the Practice Manger or Administrator.  Patients can also request copies of their medical records and this can be facilitated through our reception team - this will require photographic ID and completion of a form.  Depending on the size of notes this can take up to 3 months.  There may be a fee if notes are requested frequently.

Complaints 

We strive to provide the best service for our patients. However, should there be an occasion when you feel this has not happened the practice operates a procedure for the investigation of complaints in line with the NHS Guidance.

 

All completes are directed to the Practice Manager, Mrs Andrea McClenaghan, who co-ordinates the complaints procedure on behalf on the Practice.

 

Complaints Leaflets are available at reception.

Social Media

The practice would ask that you do not make comment on  social media regarding the Practice, GPs or any member of our staff.

 

Should such comments  come to our attention we will ask that they be taken down.

 

We have a fully operational complaints procedure should you feel that you have not received a satisfactory service from the practice. This way you can voice your concerns directly to us and complaints can be resolved locally. This procedure is confidential and we at the practice always endeavour to help.

 

Comments on social media can be defamatory and can lead to poor relations between patients and the practice. It can undermine the trust and quality of service which we work hard to maintain.



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